Thank you for shopping with elitetoolkits.com, operated by HIGHEND SCALE LIMITED. Because our products are digital and delivered instantly, we operate under a limited refund policy to ensure fairness and transparency.
1. Digital Product Nature
All products sold on elitetoolkits.com are digital downloads.
Once your purchase is completed and access to the product is granted, the product is considered delivered and cannot be returned or exchanged like physical goods.
2. Eligibility for Refunds
Refunds are only granted under the following conditions:
You were charged more than once for the same product
You accidentally purchased the same product twice
You are unable to access the product due to a technical issue that we are unable to resolve within 1 business day after receiving your support request
To request a refund, please email us at:
Please include the following information:
Your full name
Order ID
A clear explanation of the issue
3. Non-Refundable Situations
Refunds will not be issued for:
Change of mind after purchase
Failure to read the product description before purchasing
Dissatisfaction with the product content or finding it not useful
Inability to use the product due to lack of technical knowledge
Incorrect expectations about the product
By completing your purchase, you acknowledge and agree to these conditions.
4. Refund Processing
If your refund request is approved:
The refund will be issued to your original payment method
Processing time may take 5–10 business days, depending on your payment provider
5. Abuse & Fraud Prevention
We reserve the right to refuse refund requests that show signs of abuse, repeated claims, or fraudulent behavior.
6. Company & Contact Information
Website: elitetoolkits.com
Company Name: HIGHEND SCALE LIMITED
Registration Number: 79637406
Registered Address:
RM03, 24/F, HO KING COMM CTR
2-16 FAYUEN ST
MONG KOK, HONG KONG
Support Email: highendscalelimited@gmail.com
Support Response Time: 24–48 hours on business days